FAQ

A: Most orders are processed and shipped within 1 business day. Once shipped, delivery times vary depending on your location and typically range from 2 to 7 days. You'll receive a tracking number as soon as your order is on its way.

Yes, we provide free standard shipping on all orders of $99 or more within the continental United States.

Absolutely! Once your order ships, we’ll send you a tracking number so you can follow your rug’s journey to your home.

Our standard shipping is available within the U.S., but we do offer shipping to Canada upon request and for an additional fee based on the shipping quote. To receive a quote and details on any applicable customs or duty charges, please email orders@abanirugs.com with the SKU, quantity, and shipping address, and our team will provide you with the necessary information.

You can track your order by logging into your account or using the tracking number sent to your email once your order ships.

We offer returns within 30 days of delivery. Rugs must be unused and in their original packaging. Please contact us to initiate a return.

If the return is due to a defect or shipping error, we cover the return shipping. Otherwise, return shipping costs are the responsibility of the customer.

Yes! If you’d like a different size or style, we can help you with an exchange. Just reach out to our support team.

Yes! All of our rugs are OEKO-TEX certified, meaning they’re tested for harmful substances and safe for your home.

Most of our rugs can be vacuumed regularly and spot-cleaned with mild detergent. For deeper cleaning, professional rug cleaning is recommended.